rickyv:

Last year Dave Carroll witnessed United Airlines baggage handlers throwing and breaking his $3,500 guitar. After being told he would not be compensated for the damage, he vowed to write three songs, make music videos and publish them online to get revenge. This is the first.

This is 2009, companies don’t mess with customers. One more proof that in this day and age companies needs to treat customers right otherwise watch out word of mouth is on steroid. This dude’s $3500 guitar is going to damage United’s brand equity a lot lot more than $3500. I wonder if United will eventually issue a statement or pay him back. The story got dugg more than 3250 times. (digg.com)